Service Calls

When your AV system isn’t performing as expected, every minute counts. That’s why TheAVGroup provides fast, efficient, and expert service calls for new and existing clients. Whether it’s a sound issue during a meeting, a display not powering on, or a connectivity glitch, our team is ready to diagnose and resolve problems with minimal disruption to your workflow.

We support a wide range of AV technologies, including:

• Video conferencing systems
• Audio distribution and DSP setups
• Control systems (Crestron, QSC, Extron, etc.)
• Display and projection equipment
• Network-connected AV components

Our certified technicians are equipped to handle both hardware and software issues. We prioritize same-day or next-day response times based on your SLA, and provide detailed post-service documentation so you always know what’s been fixed and why.

Every service call includes:

• In-depth diagnostics on-site or remotely
• Replacement of failed or faulty components
• System optimization and testing
• Client consultation to prevent recurring issues

No matter who installed your system — we can service it.

Fast. Thoroughly. And professionally.