Maintenance and Preventative Contracts (SLA)

At TheAVGroup, we believe that reliable performance starts with proactive care. Our maintenance and preventative contracts (SLA) are designed to protect your AV investment, minimize downtime, and ensure that your systems operate at peak performance 24/7.

With a customized Service Level Agreement (SLA), you gain access to ongoing support, routine inspections, and priority service — all tailored to your specific equipment and usage needs. We partner with clients across corporate, education, healthcare, and government sectors to ensure their audiovisual systems remain optimized and future-proof.

Key benefits of our preventative maintenance contracts:

• Scheduled system check-ups and performance testing
• Firmware and software updates for all major AV brands
• Visual inspections, cable testing, and device calibration
• On-site or remote diagnostics and troubleshooting
• Detailed reporting and lifecycle recommendations

Each SLA is custom-built based on the complexity of your system, how often it’s used, and how critical it is to your operations. Our team helps you reduce unexpected failures, extend system life, and maintain a consistent, high-quality AV experience.

Let us take care of the tech — so you can focus on your business.